Gradient Institute’s Bill Simpson-Young will be presenting at the Generative AI Summit 2023, 25-27 July. The presentation will be held on on 27th July at 1.20pm. Bill Simpson-Young and Omid Karr, Chief Executive Officer at Ambiata, discuss the game-changing role AI will play in tailoring your customer's journey, from boosting engagement and driving loyalty to reducing churn and increasing sales conversion rates.